• Led the initiation phase of the organisation-wide ERP Replacement Project striving to improve data accuracy and finance operations
• Chaired cross-functional delivery meetings, tracking risks and interdependencies across 20+ cost-reduction initiatives
• Ensured benefits realisation and stakeholder confidence through robust KPIs and reporting

• Directed digital transformation, introducing CRM and data architecture improvements
• Stabilised outsourced teams, restructured operations and secured investment, reducing overheads by 50%.
• Developed long-term strategic relationships and transformed organisational governance and service delivery
• Oversaw technology infrastructure improvements, including compliance with GDPR and cyber standards

• Led the organisation's Operational Excellence initiative, implementing data-led financial products
• modernised internal systems
• Introduced performance metrics, standard operating procedures, and stakeholder engagement strategies

Career History: Self-Employed Management Consultant

• Successfully led the technology transformation of an FCA-regulated firm, introducing digital customer journeys for recruitment & servicing, transforming customer experience, boosting revenue and reducing operational costs
• Implemented a new CRM system, modernising customer engagement

• Delivered large-scale, regulated financial product launches (AA Credit Card, Post Office & AA Loans).
• Introduced web-enabled recruitment & servicing capabilities and a mobile app
• Led matrix delivery teams and managed supplier partnerships across two countries

• Delivered the Virgin Money credit card launch, improving governance and fraud prevention
• Delivered detailed step-by-step procedures for each customer service process for the product

• Led a 40-member product team in developing Visa's digital wallet proposition, including governance and fraud-prevention systems
• Produced Product specifications for V.me Issuer and Acquirer propositions

• Led assurance processes for operational data reconciliation during the HBOS-to-LBG platform migration

• Managed the migration of the credit card portfolio from RBS to Tesco Bank, ensuring seamless operational transition

• Managing the delivery of three international Commercial Card products to the European markets
• Delivery of the capability to issue Commercial Card products for four new countries
• Approved requirements, end-to-end functional design, revised Operational design, Acceptance Criteria
• Production of new multi-lingual collateral and supporting processes

• Delivered software stack upgrades for in-branch cash deposit machines and initiated a Dynamic Currency Conversion feasibility study on Base24

• Directed a £20M Sanctions Payments Programme and led internal audit response for KYC/AML compliance across the business

• Managed a £5.8M programme to enhance ATM Managed Services for financial institutions and Independent ATM Deployers, mentoring five new project managers.

• Led Visa Account Updater implementation for 11 card portfolios, collaborating with US-based development teams.

• Set up governance for a major card migration programme; previously led a reengineering initiative for business account onboarding.

• Managed IT delivery for migrating a store card portfolio to a new issuing platform (Vision Plus at FDI).

Career History: LogicaCMG plc

• Oversaw IT portfolios for Barcap and Barclays Global Investors, introduced governance processes and stakeholder review mechanisms

• Developed and documented national debit card scheme rules in collaboration with member banks

• Delivered a euro readiness assessment and implementation plan across business and IT functions

• Directed IT transformation communications across 39,000 staff during corporate infrastructure change

• Managed euro conversion for asset management systems across Europe, including Greece euro adoption and legacy currency retirement

• • Led a range of change initiatives including:
  • Internet-based credit card launch on FDI platform
  • Streamlined cardholder recruitment tools
  • Data mapping, testing, and business case development

Career History: Self-Employed Management Consultant

• E-services consultant delivering enterprise-wide email and intranet standards
• Internal Consultant for euro-readiness in Card Services
• Programme Manager for infrastructure renewal and Base24 debit card launch
• Led the project management function on the Tesco CLUBCARD PLUS partnership, praised at board level for professionalism and delivery.